Terms & Conditions

These Terms and Conditions shall serve as a legally binding Agreement between you and the homeowner and/or the management agent for the homeowner. By agreeing to these Terms and Conditions you are acknowledging that you understand and accept all of the provisions contained herein. All payments made by you, either online or through a representative, are being collected on behalf of the homeowner and or the homeowner’s authorized agent. In no instance will this website collect any money directly from you. Further, you agree to hold this website harmless for any and all matters not directly related marketing.

Prepayment: 100% of the contract is due when arrival date is 90 days or less away. 50% of contract is due if reservation is made 90 days or more from your arrival date. Use of promotional code or special offer discounts require payment in full at the time the reservation is made. We accept checks for U.S. funds, money orders or credit cards (Visa, MasterCard, American Express, and Discover).

Security Deposit: The fully refundable security deposit is $500.00. The security deposit will be charged to the credit card on file for the reservation approximately one week in advance of arrival date.Charges against the security deposit will occur if any action (or inaction) of the client, occupant, or temporary guest(s) causes direct or indirect monetary loss to the property owner. The decision as to what constitutes a breech, and the evidence associated with what constitutes an accessible breech, shall be entirely that of the property owner and/or the property owner’s legal agent. In all instances whereby the exact amount of monetary loss is not able to be determined, the amount of the charge will again be entirely that of the property owner and/or the property owner’s legal agent. Moreover, in instances whereby the exact amount of the loss cannot be determined, the minimum charge will in all cases be $100. The aforementioned minimum charge is in no way intended to limit the amount of the charge which may be made in instances whereby the owner and/or the owner’s agent deem a larger charge is warranted.

Cancellation Policy: If you cancel 90 days or more before your arrival date, you will be refunded the money you paid minus a $250 processing and marketing fee. There will be no refunds for cancellations within 90 days of your arrival date, including early check outs, no-shows, or stays shortened or prevented due to inclement weather. A damage waiver can be purchased and is highly recommended, it is a non-refundable fee that allows for no penalty for cancellation as long as documentation has been provided. Please ask for further information or contact your preferred insurer.

Cleaning Fee: Accommodations will be cleaned prior to check-in. Bed and bath linens and a starter supply of amenities are provided. Additional cleaning service is available upon request for an additional charge. If after check-out it is determined that the client has left the home in a condition which requires cleaning beyond what is normal and customary, the client will be required to pay the additional associated expenses.

Sight Unseen: Our vacation rental units are individually owned and furnished. We try to accommodate our renters, but we will not give refunds or adjustments if you find the décor or furnishings unacceptable to your preferences. We manage privately owned vacation homes which are furnished to the owner’s tastes, but no two properties are the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. Neither the rental agent nor the owner will be obligated to neither provide replacements nor give refunds for failure or absence of any items.

Condition and Use of Premises: The Premises shall be used and occupied solely by Guest and the number of occupants identified in this Agreement, exclusively, as a private single-family dwelling, and no part of the Premises shall be used at any time during the term of this Agreement by Guest for the purpose of carrying on any business, profession, or trade of any kind, or for any purpose other than as a private single-family dwelling. Guest shall not allow any other person, to use or occupy the Premises without first obtaining Owner’s written consent to such use. Guest shall comply with any and all laws, ordinances, rules and orders of any and all governmental or quasi-governmental authorities affecting the cleanliness, use, occupancy and preservation of the Premises.The Premises is provided in “as is” condition. Scottsdale Luxury Stay shall use reasonable efforts to ensure the operation of all amenities in the Premises, such as Internet access, satellite or cable TV access, spas, pools, and fireplaces, as applicable. Scottsdale Luxury Stay shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as kitchen appliances, tubs, pools, spas, fireplaces, decks, and the like (“Amenities”) may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk. If children use or are near the Amenities, such children will be supervised by an adult at all times. Guest agrees to cover spa and keep the pool gates closed at all times when the spas or pools, respectively, are not in use.

Guest shall use the Premises for residential purposes only, and in a careful manner to prevent any damage or loss to the Premises, and shall keep the Premises in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Premises for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Premises. Guest shall make no alterations to the buildings or improvements on the Premises, or construct any buildings, or make any other improvements on the Premises. Guest shall not keep on the Premises any item of a dangerous, flammable, or explosive character that might unreasonably increase the danger of fire, or explosion on the Premises, or that might be considered hazardous or extra hazardous by any responsible insurance company.

Maintenance: In the event of equipment malfunction during your stay, Scottsdale Luxury Stay will expedite repairs as quickly as possible. Please call us as soon as you notice a problem, most issues can be taken care of quickly. No Refunds or rental adjustments will be available unless the problem results in long term issue of major loss of primary necessary service (AC, heat, refrigerator, water, electricity). If problem is just loss of such things as toaster, cable outage, dishwasher issue, washer or dryer issue, shut down of one bathroom while is still another, garage door won’t open, pool heater issues, and similar events happen, then we will work as quickly to repair but it will not be consider a major loss.

Property or Guest Amenities: All efforts will be made to accommodate property amenities or guest amenities advertised or offered. However under no circumstances can Scottsdale Luxury Stay guarantee or warrant any one property or guest amenity. Please report any issues with property or guest amenities immediately to our office.

Utilities: No compensation will be given for temporary outage of electricity, gas, water, cable, satellite, or telephone service. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored Scottsdale Luxury Stay has the right to substitute rental properties (see Right to Change Rental Assignments below) for the remainder of the reservation or until the utilities are fully restored, whichever occurs first.

Right to Change Rental Accommodations (Substitution): We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot absolutely guarantee a specific rental property in the event of unforeseen circumstances which could render the property to be unsafe or uninhabitable. We will make every effort to contact you should this happen. When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate or receiving a complete refund.

Subletting Prohibited: Guest acknowledges that the rental property may not be sublet. Subleasing shall immediately void any rental agreement with no refund due to guest.

House Parties/Large Gatherings: House parties and large gatherings exceeding maximum occupancy are prohibited and may result in guest’s immediate removal. *Please request information for weddings, parties or large events.

Pool Cleaning: The pool is cleaned and chemically treated at least once per week. Generally, the home’s pool is cleaned on the morning of the client’s arrival. Adverse weather conditions such as high winds and rain may cause the pool to become dirty. Pool cleaning equipment is provided for the client’s use during the term of the client’s stay. The client understands and agrees to care for the pool between times when the pool is professionally cleaned. Additional pool cleaning service is available upon request for an additional charge. At any time, if it is determined that the client has removed the pool cleaning equipment, tampered with the pool equipment in an unauthorized manner, or neglected to care for the pool as instructed the client will be required to pay any and all associated consequential damages. The damages will be immediately charged to the client’s credit card which was authorized for the purposes of the security deposit. If the amount of the expenses exceeds the amount of the client’s security deposit, the client agrees to immediately pay the balance due.

Pool Heating (this does not apply for condos or community pools): Swimming pools contain very large amounts of water and the energy that must be expended to heat swimming pools is substantial. In the event that Guess elects to utilize the pool heat function, Guest agrees to pay $40.00/day for electric heaters, and $75.00/day for gas or propane heaters. Further, if Guest decides to utilize the pool heat function, Guest understands and accepts that the pool heaters may not successfully raise the temperature of the swimming pool to the temperature selected on the thermostat. Scottsdale Luxury Stay makes no representations or warranties regarding the pool heat. Be advised that a lower actual pool temperature may result because the pool heaters are limited in a number of ways. First, the temperature of the water will be dependent on a number of variables, some of which are not controllable. Most importantly, the outside ambient air temperature will significantly impact the effectiveness of the swimming pool heater to the extent that the heaters will not function if the air temperature drops below 44 degrees. Equally important, the pool heaters are much more effective if the pool is covered when not in use. The cost to have the pool heat function turned on does not in any way guarantee that the water will be heated to any particular temperature, or at all. The payment of $40.00 per day is simply the cost to turn the pool heater on. Further, pool heaters have electrical and mechanical components which may malfunction from time to time. NO COMPENSATION WILL BE GIVEN FOR A MALFUNCTIONING HEATER. Guest understands and accepts that the $40.00 (electric heaters)/$75 (gas/propane heaters) charge per day is intended to compensate Scottsdale Luxury Stay for the additional electrical expense associated with having the pool heater running, and the additional expenditure of electricity that is incurred whenever the pool heater is turned on. Scottsdale Luxury Stay makes no representations or warranties regarding the pool heater and cannot guarantee any particular pool temperature.

Arrival/Departure: Check-in time is after 4:00 p.m. (MST – Arizona) on the Arrival Date. Check-out time is before 11:00 a.m. (MST – Arizona) on the Ending Date. Due to occupancy and maintenance requirements, exceptions to the arrival and departure times are generally not possible. All requests for early arrival and or late departure must be made in writing and written authorization must be obtained at least 24 hours in advance. In all instances that an early check-in and/or a late check-out is permitted, there will be a $200.00 fee charged to the credit card on file for the reservation. Guests who do not obtain written authorization for late check-out and who are still occupying the Premises past the contractual check out time will be considered to be in breach of the Agreement, and are subject to the loss of their security deposit.

Late Check Out: Check out time is 11:00 a.m. (MST – Arizona) on the Ending Date. The Premises is expected to be available for our cleaning crew by the check-out time unless the Guest has received authorization in writing for a late check-out and has agreed to pay the associated late check-out fee. The Guest agrees to pay and will be charged $200.00 or actual damages, whichever is greater, if the cleaning crew is not able to start cleaning the Premises as a result of the Guest’s unauthorized, hold-over occupancy of the Premises. The money will be charged to the security deposit authorization on file for the Guest.

Guest’s Hold Over: If Guest remains in possession of the Premises with the express written consent of Scottsdale Luxury Stay, after the Ending Date, Guest shall pay 1.5 times the Rent on a per diem basis, for each day Guest occupies the Premises beyond the Rental Term.

Late Check Out: Check out time is 11 a.m. on the date listed on the reservation confirmation email. The home is expected to be available for our cleaning crew by the check-out time unless the client has received authorization for a late check and has agreed to pay the associated late check-out fee. The client agrees to pay and will be charged $100 if the cleaning crew is not able to start cleaning the home as a result of the client’s unauthorized, hold-over occupancy of the home. The money will be charged to the security deposit authorization on file for the client. The client will be charged an additional $100 for each subsequent hour in which the client, guests, other occupants, or their personal possessions remain in the home.

Occupancy: Only those individuals who are listed on the Client Information Form may occupy the property. Authorization for additional guests must be requested in advance and will not be authorized if it causes the home’s maximum capacity for individuals to be exceeded.

Maximum Occupancy: There is both a household occupancy limitation and a bed configuration limitation. Groups consisting entirely of adult individuals (non-couples) are subject to a maximum occupancy which equals the number of permanent beds in the property. Single beds are subject to a maximum of one individual. Queen and King sized beds may only be occupied by a single individual, an adult couple, an adult and a child (under 5 years of age), or two children under 5 years of age. All occupants of the home are required to be disclosed on the client data sheet and all occupants must have an established bed to sleep in.

Property Damage: The client agrees to be responsible for any damage to the premises, excluding normal wear and tear. An additional cleaning charge may be incurred if upon departure the property is found to require more than the normal departure cleaning. Owner or Agent will not be responsible for any damages to your personal property, or liable for any accident that may occur to you during your occupancy. Owner or Agent may enter the premises at a reasonable time for the purpose of making repairs or for routine maintenance. Owner or Agent is not responsible for articles of personal property left on premises.

Substitute Property: We make every attempt to assure that the property is in good working order when you arrive. If you have any maintenance problems, they will be handled in a timely and professional manner. Should the property become unavailable at any time and for any reason beyond the reasonable control of the Agent, the Agent may substitute the best available, comparable accommodations for the same time period.

Pets: Pets are not permitted without prior written approval.

Smoking: Smoking is strictly prohibited inside the home. Smoking is only allowed outside on the patios and yards. An automatic $500 charge against the client’s security deposit authorization will be accessed if it is determined that anyone smoked inside the home. The agent and or homeowner will have the final determining authority with respect to all aspects of this provision of the agreement.

Parking: No more than 2 vehicles are allowed to be parked on the premises at any time. All vehicles must be parked either in the properties assigned covered parking spot or in an uncovered parking space. Violations of the parking rules subjects the automobile to fines, immobilization devise attachment and towing. On-street parking is monitored by the Homeowners Association and is strictly prohibited. No vehicle longer than 12 feet is allowed on the premises under any circumstances. RV’s, buses, boats, trailers, or passenger vans which hold more than 8 people are strictly prohibited.

Toilet Blockages: All toilets are checked to ensure proper functioning prior to check-in. Blockages can occur if too much toilet paper, tampons, or sanitary napkins are put into the toilets. If a service call is required to clear a toilet blockage, guests will be charged the costs associated with clearing the blockage. The minimum service call fee is $75.00 for toilet blockages. The minimum service call on weekends and holidays is $150.

BBQ Fuel Usage Policy: We do our best to ensure that you have propane to use at the property however we cannot guarantee it will always be full. In the event that the propane tank is empty, please call the property management line and they will deliver a new propane tank in a timely matter.

Quiet Hours: Between the hours of 9 p.m. and 8 a.m. Quiet Hours exist and are strictly enforced. Clients must be respectful of their neighbors and not disturb the peaceful enjoyment of their homes. Any occupant or guest violating this provision of the terms and conditions will be asked to leave immediately. If the client’s occupancy is terminated due to violation(s) of this provision, the client understands and accepts that no compensation, reimbursement or refund will be made to the client.

Behavior: The client agrees to be responsible for the actions of themselves, other occupants and temporary guests. The client agrees to act with decorum and civility at all times, and to be responsible for the actions of the client’s guests and other occupants with respect to this requirement. The client understands and accepts that the owner of the property retains sole discretion and may terminate the client’s occupancy of the home if the property owner determines that either the client or any member of the client’s group has acted inappropriately. In the event that the client’s occupancy is terminated due to inappropriate behavior, the client understands and accepts that no compensation, reimbursement or refund will be made to the client. Examples of inappropriate behavior include but are not limited to disturbing the peace of the neighborhood; willful damage to the property; occupancy by persons not disclosed on the client data form; excessive occupancy; violent, aggressive, confrontational, or threatening behavior or conversation; and/or failure to secure/lock the property while no responsible member of the client’s group is at the home.

Telephone: Telephones are NOT provided at all properties, and are not guaranteed to be available for the client’s use. In instances where a telephone is available, use of the telephone will be limited to local calls only. Long distance calls must be charged to your personal phone card or credit card.

Home Security: It is the responsibility of every guest to securely lock the premises when they are not at the home. This requirement includes all of the home’s doors (including the garage door) and windows and also applies to the check-out date.

Limit of Liability: In no instance or circumstance will the homeowner, agent, or affiliated representative be liable for more than the total amount paid by the client.

Privacy Provision: Whenever we collect information about you, we restrict access to your nonpublic personal information to our employees and those third parties who need the information to respond to your inquiries, to provide better customer service, and to provide products, services and other information you request. We agree to maintain strict and universal confidentiality as to all provisions of this agreement. This part of the agreement includes, but is in no way limited to, the release of client contact information to any unaffiliated entity. Additionally, by accepting these terms and conditions the client agrees not to discuss or disclose the occupancy of the subject property with any entity not bound by the terms of this agreement without the expressed written authorization of the homeowner and the Property Agent representing the homeowner. This part of the agreement includes, but is in no way limited to, discussions or disclosures of the terms of occupancy, the conditions of occupancy, or the client(s) satisfaction with the terms and/or conditions of occupancy with private or government organizations, companies, and/or any persons not bound by the terms of this agreement. Additionally, any violation of this provision of the agreement will result in an immediate loss of the security deposit for the reservation and an additional charge to the credit card on file in the amount of $500. These charges will in no way result in any limitation on the damages sought in the event that a lawsuit is filed to enforce the provisions of this provision. The cardholder agrees not to dispute the charges in the event that the credit card on file for the reservation is charged in accord with the terms of this Privacy Provision. Any and all charges that result to the credit card on file that results from a violation of this provision will in no way serve to limit the monetary damages we are able to obtain in the event that a lawsuit is filed as a result of violation(s) of this Provision of the Occupancy Agreement. This provision is only limited by the application of law, statute, municipal code, and/or any other relevant legal authority.

Errors & Omissions: Scottsdale Luxury Stay has taken great effort to ensure the information on our website is accurate. We cannot be held responsible for errors, omissions, or change in prices. All rental properties are privately owned and their furnishings vary depending upon the owners’ taste. Scottsdale Luxury Stay cannot guarantee the presence of particular listed furnishings because they may change from time to time depending on the owner’s taste.

Liability: Guest(s) hereby agree(s) to hold and save harmless Scottsdale Luxury Stay , their employees, and the property owner from damages or injuries to personal property by reason of any cause whatsoever, either in or about the occupied property or elsewhere.

CC&R’S: Sometimes homes are located in Homeowners Associations Communities. If that is the case, Scottsdale Luxury Stay encourages the occupant to read a copy of the CC&R’s prior to accepting this agreement. CC&R’S are available to all H.O.A communities in which Scottsdale Luxury Stay homes exist, ask your representative and they will email them to you promptly.

Entire Agreement: These conditions and the terms related to the dates of occupancy and the rate applied to those dates of occupancy represent the entire Agreement between the parties. No verbal representations or promises made by anyone are enforceable in any respect, unless the changes are expressly agreed to by the parties.